Activating the closed caption feature depends on what kind of cable box and TV you have. I stuck with Comcast services because I … "Stuck on welcome screen, new X1 boxes," is about XFinity-Comcast Television. When we use remote to turn off tv at night it goes into screen saver mode and when we turn on in morning the screen saver is on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This has never happened before. Please contact the moderators of this subreddit if you have any questions or concerns. The X1 TV needs to be turned on. Highlight Settings (the gear icon) and press OK. Use the down arrow on the remote to highlight Device Settings and press OK. Use the down arrow on the remote to highlight Screen Saver and press OK. Pictures too big for screen. Bienvenido, Bievenue. Tried holding xfinity button and i button down - Answered by a verified TV Technician. Connecting to your entertainment experience" then there are three dots that look like it is doing something but it just stays on this screen. ... my tv is stuck on change language screen… Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard. Open My Account App, which is available for both Android and iOS; Navigate down and select the TV … Browse phones now!. Reset the box. I manually unplugged and it then got stuck in boot for an hour. I am a bot, and this action was performed automatically. But we realize everyone has different sleep schedules and for some, 3am is a prime time to watch TV, or to catch up on On Demand or DVR recordings. Welcome screen plays a very important role as it is the interface with which one can use to log in to the Windows 10 computer through the accounts created by the users. The app is stuck on the Purchases screen so I can’t watch anything. I even watched it a bit this morning. Learn some tips to get started. The steps for pairing your controller are different if you have a non-Xfinity X1 TV box. I have unplugged both the Flex and the TV, waited and plugged back in and the same thing happens. Our community is your official source on Reddit for help with Xfinity services. Select Sign In at the top. Note: The TV boxes must not be unplugged as the system refreshes. About 2 hours ago, a recording I was watching finished up. It is also showing sleep off and disengaged on the screen periodically! You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. This question, "Xfinity app on LG TV stuck on Purchases screen.," is about XFinity-Comcast TV Television Apps. I sifted through the guide, picked a channel, and clicked it. Some technical info, as I have this plugged up to a managed switch. Get home from work, turn on the TV in my office, and its stuck at the Welcome. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. You may also select this option from the Services tab, or you may select the specific TV Box you wish to restart from the Devices tab. It should be well connected. No matter what I do it is stuck on the screen that says "Welcome. Xfinity is frozen on T.V. For immediate assistance, check out the Xfinity Assistant. Xfinity Flex Stuck On Welcome Screen. The big box in our living room works fine, and the internet works fine. Xfinity is a TV box that connects the TV to the cable. I have an Arris Flex device based on the MAC address. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. So it's kind of odd that an internet device doesn't do a standard DHCP request, and, apologies on the jab, but all my FireTV devices have been a breeze to setup and assign addresses to or receive addresses from a DHCP server. Press Exit > Exit > Exit > 720 on your Xfinity remote. If I press a button on the tv, the screensaver will still be there. I have my xfinity cable box hooked up to my tv with an HDMI cord. Inspect the cable connections, especially the video cables that are between the TV and the X1TV box. Bienvenido. Paul IT Support, Modem problems - Comcast, Reset Your Cable Modem or. I'm stuck on welcome...connecting to your entertainment experience for the two new X1 boxes I purchased today. Thanks Thanks, I just tried that and unfortunately it did not fix the issue :(, Press the button on the bottom of the box. We’re now giving customers the option to select the time they want the box to reboot so they don’t experience an interruption in their service. I've rechecked all cables. - Answered by a verified TV Technician The longer this stays out, the less likely I am to renew service. I reset and since than it has been stuck on the "welcome. Especially if you're wireless network is behind your router or you have a hidden SSID. I believe I got mine fixed, maybe this info will help someone else. This guide assumes you're using your Xfinity … The TV's picture is now frozen, with the picture of the finished recording and the blue underbar of the channel/show I was headed to showing. And reset countless times. For other news regarding TV screen stuck on Welcome connecting to your entertainment experience, and XFinity - Comcast Television, see our recommended stories below. I understand it can be frustrating for your services not to work as intended. Restart from the Xfinity “My Account” App. Got our Xfinity installed yesterday, Guy was great, and everything worked last night. And I'm assuming that there flex box is in range of wifi? Also when I called support they didn't seem to understand that its on a wired network AND even if you hit the WPS button, nothing happens (not sure if you have to unplug the wired port to make it go), you don't get a prompt to enter wireless credentials, and there's no way to just set an IP for it. Is your Xfinity Stream APP not working properly then follow this short troubleshooting guide to get a fix today. No matter what I do it is stuck on the screen that says "Welcome. It would helpful if they'd fix the firmware to allow a manual setup. Get home from work, turn on the TV in my office, and its stuck at the Welcome. The Xfinity Flex streaming box and remote is aimed at Comcast’s internet-only subscribers who want to watch video on the big screen. I actually tried to set this up a few weeks ago but was having the same issue and gave up. Adjust When Your Screen Saver Appears To access Device Settings: Press the xfinity button on the remote. I moved a few weeks ago and am getting around to setting up my Flex at my new place. Device now takes about 5 minutes to get to the user interface. We have to cycle power to get things back. I am more than happy to help you with getting this issue resolved, to get started please send me a modmail message using this link with your full name, address, and a phone number associated with your account. One of two TVs is stuck on Select a Language. Just moved to town, its been hectic. You can then change to a different resolution by pressing the xfinity button on your remote and selecting the gear icon (Settings) > Device Settings > Video Display and choosing the resolution you want. We have made changes to keep employees safe so response and call times may be longer than usual. Try restarting your modem then flex box. Hi DSG04GT, thank you for creating a post. Bienvenido, Bievenue. Any help? (It never did.). Connecting to your entertainment experience" then there are three dots that look like it is doing something but it just stays on this screen. We use cookies to give you the best possible experience on our website. Bienvenue." Press J to jump to the feed. How can you turn the screen saver feature off? Have tried signing out and rebooting the tv multiple times. Press J to jump to the feed. It only gives option for 5 hours. If you have problems with your services, our experts are here to solve them. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. To access Device Settings: Press the xfinity button on the remote. Highlight the System Refresh tile, and press OK. Looked at the port on the switch, noticed that there were about 50-60 APIPA addresses on the first of many pages (great - sarcasm implied), all from the port the Flex device is connected to, so I ran a Wireshark capture on it: Plus many more, as I'd left the device on overnight waiting for the damned thing to start working. can't get chanels - Answered by a verified TV Technician We use cookies to give you the best possible experience on our website. You never have to miss must-watch TV. This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. Today my DVR would not display any channels. Any suggestions? Got our Xfinity installed yesterday, Guy was great, and everything worked last night. So I jumped on my router and added a route for a 169.254.0.0/16 network. Xfinity Flex Frequently Asked Questions. My xfinity cable box seems to be broadcasting in zoom mode. By continuing to use this site you consent to the use of cookies on your device as described … This should bring the picture back by setting the resolution to 720. Welcome to the Xfinity community! Press the Microphone button, and follow the on-screen instructions to finish setting up. My Xfinity seems to be stuck on one channel. Please help! If you have questions about your services, we're here to answer them. Highlight Screen Saver … Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue. Select the Troubleshoot button. Highlight Settings (the gear icon) and press OK. Use the down arrow on the remote to highlight Device Settings and press OK. Use the down arrow on the remote to highlight Screen Saver and press OK. Everytime I press a button on the remote, the "CABLE" button just flashes red. If you have questions about your services, we're here to answer them. If I press "tv input" on my xfinity remote then the screensaver will go away. It's been this way for hours. I have unplugged both the Flex and the TV, waited and plugged back in … Scroll down and select Manage TV. Press question mark to learn the rest of the keyboard shortcuts. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. This is an application by Comcast that gives access to subscribers that make use of Xfinity cable to use their device and watch television. If you would like to proceed, … It's now back to displaying the time but also again stuck in the welcome screen. I even watched it a bit this morning. How do I resolve it? Press question mark to learn the rest of the keyboard shortcuts. I let it sit for approx 10min, tried resetting the box by unplugging and letting it sit, then tried holding the power button. Screen with no volume. I have chatted with tech support who could not even get it to reboot. Then I can freely adjust the volume and change channels but less than a minute later the screensaver will return. So the "free" Peacock actually cost me a couple of hours of time. The best way … Have Xfinity remote XR-15. More posts from the Comcast_Xfinity community. , Guy was great, and follow the on-screen instructions to finish up... Now back to displaying the time but also again stuck in the Welcome screen tile! Can be frustrating for your services not to work as intended this action was automatically!, xfinity tv stuck on screensaver a channel, and its stuck at the Welcome and rebooting the,... Results by suggesting possible matches as you Type Mobile phone number to sign in,! Am getting around to setting up my Flex at my new place device now about... Your Xfinity remote unplugged both the Flex and the internet works fine performing a System Refresh tile, and OK... 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