I was hoping for an experience that looked more like what I had seen in Virgin Atlantic promotions and experienced on Virgin America flights. The meal service wasn’t by any means exceptional for a long-haul premium economy flight. This is well-stocked with a range of packet snacks, soft drinks and water, and the staff seem happy to provide other drinks from the bar menu to those customers that want these. She waved over a supervisor. I’m not going to say that my meal in Virgin Atlantic Premium Economy was bad. Efficiency during the main contact points is all quite satisfactory with drink and meals delivered with good speed, and there is decent attention to clearing away the litter. The Virgin Atlantic Boeing 747-400 operates in a three class configuration. Each seat is outfitted with a pillow and blanket during boarding. After dozing off I decided I needed a coffee (though I could have ordered another cognac, if my mood was a bit different). This is one of the better mid-flight snacks I’ve had. Service begins in a flurry around 15-minutes after departure with a pre-meal bar cart. It is a pleasant surprise that the product is continued for the mid-flight drinks where customers may avail from chilled tumblers in the galley display – which seems to be lieu of any ice provision. Today we are announcing… Continue Reading. You should have done the math on the MQD because oftentimes you get more MQD booking direct on VS than on DL, since it’s a percentage of miles travelled rather than dollars. Staff are somewhat active in the cabin during the meal toing and froing with drinks, and there is a moderate degree of ad-hoc tray clearance for those customers that finish early. They sat us on metal benches common not in airports but institutional waiting rooms. It went by way, way too fast. Overall, while I wouldn’t describe Virgin Atlantic’s Premium Economy as “exceptional”, it’s still very much of a very good & solid product that we’d definitely fly again and again in the future! I am quickly seated in the bulkhead row, and the cabin crew are swift to provide drinks (prosecco, water and orange juice), and these are kept topped up throughout the boarding process. InsideFlyer is a privately funded venture based in Colorado Springs, CO (affectionally—the House of Miles). In an instant, she had read up on my entire Delta frequent flier history — all while making the sincerest apologies, repeatedly. Always the rebel, Virgin is bucking the industry trend of airlines that are maintaining the conventional inflight publication but ditching the entertainment guide. We will get this straightened out in no time.”. I only had about a half-hour to spend here, given some of the delays at immigration and during check-in. View details. My favorite part of the onboard food service was the afternoon tea. Anyhow, that’s about it – we didn’t use the Clubhouse (but hope that someday we’ll get to see for ourselves what that’s like), but absolutely agree that Virgin Atlantic’s staff at London/Heathrow are exceptional as they went all out for us, too, when an IT problem of the airline’s making complicated things for us! In hindsight, the concept seems obvious. Additional fares (fuel surcharges) are also much less in premium economy. I like it. News. I did appreciate the exceedingly clear preliminary and final boarding announcements made in the clubhouse. Virgin Atlantic has not only drastically reduced its business class prices, but also its premium economy prices!You can fly nonstop to most destinations for prices starting at merely £513 (~€565) – a great price to fly quite comfortably. This Virgin Atlantic A330-200 configuration features 3 classes including Upper Class, Premium Economy, and Economy seating options. There was a good diversity of options, though. Premium Economy seats are outfitted with 11-inch seatback screens, but these are centrally stowed in the armrest of bulkhead seat. Read the review. With a relatively small network, Virgin manages to make money on some of the most competitive routes in the world, between the United Kingdom and the United States. Premium Economy tickets are bookable with SkyMiles for about 40 percent fewer miles than Upper Class, depending on the route. Loading... Be … Harper is a very pleasant gentleman whose boarding pass incorrectly says he’s a Delta gold member. The sheer thickness of the padding on these seats was something I hadn’t experienced before. View details. After noticing a discrepancy on my printed boarding pass (the card said I was a ‘Gold Elite’, when my status recently upped to platinum) one of the check-in agents at the Premium Economy desk went absolutely all out to get it resolved. The most noticeable upgrade is the china and glassware used on the meal tray, which is also nicely dressed with a linen cover. Passengers received free headphones. There are some meet and greet staff available to deal with immediate enquiries, and for Premium Economy customers there is the benefit of dedicated priority check-in which is simply branded up as “Premium”. The blanket is black with brown trim, and this is constructed from the thinner fleece-style material that is becoming popular amongst many global airlines. Virgin Atlantic's brand new Panasonic fully touch screen AVOD system JAM, is available in all classes featuring over 300 hours of on demand entertainment. The bathrooms were basic, boring and offered no amenities beyond foaming soap. If you don’t have bags, being able to use the Virgin Atlantic mobile app to download a boarding pass is even better. As I’d checked my U.S. adaptor in my luggage, I was out of luck and ran out of laptop power just a couple of hours into this flight. The flight departs 30-minutes late from Heathrow due to weather-related ATC issues and arrives into Seattle more or less on time after a journey that is just over 9-hours in duration. Otherwise, the airline’s A340s are in dire need of a retrofit. For standard seats, the seat pitch is 38-inches with a width of 20 inches between the armrests. The functionality is quite simple with the core categories of movies, TV, music and games on the top banner and a with a further “more” menu which is a catchall for most other items (think destination guides, flight map, seat chat, news and suchlike). Virgin Upperclass passengers, Delta One passengers, Virgin Gold Card elites and Delta Platinum and Diamond Medallion elites can visit. Fortunately, I have a printed menu and photographs to fall back on. About 90 minutes before arrival flight attendants served scones, cakes and sandwiches with a variety of spreads and creme fraiche clotted cream. The pasta was bland, and the salad greens, while fresh, were under-ripe and bitter. While I think the packaged amenity kits in business class are often overkill and wasteful, I expected at least a few things to make the eight-hour journey more pleasant. Wow. They are timed to account for the precise walking distance to various gates. It was a great way to wash down dinner. Unfortunately for me, that left me to deal with security guards with little regard for their jobs let alone the passengers. There’s something about a four-engine jet that just feels mighty. Virgin Upperclass, Delta One passengers and Virgin Gold Card and Delta Platinum and Diamond Medallion elites are also able to use an entirely separate airport entrance, known as the Upperclass Wing. A lone, vested doorman warmly greeted me. It took me about 45 seconds to get through, past actually friendly security screeners (there were smiles and one friendly agent assisted me lifting my bag into a bin). Featuring Lie flat beds, premium drinks, lounge access, they even send a car to pick you up! Considering the value that can be had for redeeming miles for a Premium experience on this route, the product is a huge step up from standard economy and worth it on a route like this, a seven-hour jaunt between New York and London. As to the Wander Wall on our pair of LHR-JNB-LHR flights, while it’s better than nothing, it was hardly as exciting as the airline presents it to be. Service at the counter is probably the weakest element during this flight experience – it is totally efficient, but there are no niceties, and I am simply directed to look at the information screens for my gate allocation at the service closing. There is no live TV news – however, there is a pretty decent news feed which is updated regularly during the flight with various business, sports and entertainment stories. It's the little touches here and there that help you truly enjoy your time in the air. Every time I returned to the seat I delighted in the sensation of sinking into thick, lush padding. Virgin Atlantic A330-300 premium economy. Virgin Atlantic have 3 Class types, Economy, Premium Economy and First Class. Virgin really needs to do something with these dingy old A340s. Virgin Atlantic’s Clubhouse is exclusive to the airline’s most prized clients. Premium economy sits between the flat beds of … After dinner I ordered a class of the Otard Cognac. Major hubs such as Heathrow T3 have the dedicated Virgin Atlantic Economy Delight check-in desks. I have no idea what premium economy or Upper Class boarding is normally like, since I was given the dreaded SSSS on my boarding pass. Joanna and I had been planning to visit New York for some time and we were still in the middle of making our plans when the travel Gods smiled down on us in two wonderful ways. If passengers pay extra for wider recliners on domestic flights, wouldn’t they be more inclined to do so on a 10-hour haul? Premium check in . Richard Branson and company were right. London to Newark was Virgin Atlantic’s inaugural route (the flight numbers on this route are still VS1 and VS2). Given the flight length, one cannot grumble at all about the quantity of food available, and based on this experience, don’t expect to go hungry or thirsty in the Premium cabin. Delta and Virgin Atla… He took the time to check my departure time and provide a spot-on estimate of how long I should spend in the lounge. Proper quality metal cutlery is in the napkin roll, and as discussed, glassware is used for water and wine. I love this, as the excruciatingly long taxi times at Heathrow are perfect for catching up on the news. Virgin’s premium economy seats, at 21 inches wide, are as wide as any domestic first or business class recliner on the market and set the international standard in premium economy. Virgin must be the last airline in the world still sporting the bizarre custom DC power ports, which require adapters to use. This netted me an additional five points per dollar, on top of the nine SkyMiles per dollar I would earn as a Platinum Medallion. In Premium Economy, customers can take up to 2 pieces of baggage, and these can each be up to 90x75x43cm (35.5×29.5×16-inches) and 23kg (50lb) in weight. The welcome at the door sets a good first-impression and combined with simple purple mood-lighting and attractively laid out bar area (for the Upper-Class cabin) there is a prestigious feel. I paid for the flight using my Platinum Card from American Express. After my first flight, I sense that Virgin Atlantic is a great airline with a unique culture of service and style. Cabins include seating in Upper Class, Prem Economy, and Economy. Most annoying was the power port situation. Introduction: Having flown both British Airways World Traveler Plus cabin and Virgin Atlantic’s premium economy cabin tens of times across the Atlantic, I am going to be comparing pricing, seating and comfort, service, food and drinks, entertainment. We’re a small diverse group of experienced frequent flyer experts, travel community builders, technologists, and friends of the flyer who want to help you learn to be an expert traveler. Their economy seats have a maximum recline of … Virgin Atlantic Airbus A350 Premium seat map (Image courtesy Virgin Atlantic) Bottom line. I stopped by both areas to check them out. those new to the blogosphere. All A330-200 aircraft are powered by two Rolls Royce Trent 700 engines. Virgin Atlantic was one Delta partner I was dying to try out. wouldn’t they be more inclined to do so on a 10-hour haul. After two minutes of being unable to get the boarding pass to read ‘Platinum’, a nearby supervisor escalated things to another level. There is some coffee-ring staining to the tray table when this is pulled-out but the fact that the mood lighting is quite subdued and dark means that this is only seen after departure when there is more illumination. Even Delta Comfort+ economy passengers receive ear plugs, toothbrush kits, lotions and eye masks on transatlantic flights. It resided somewhere between the increasingly rich perks of business class (Upperclass, in Virgin lingo) and steerage. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport. For hand carry, this should be 1 item at a maximum of 23x36x56cm (9x14x22-inches) and 10kg. And I always come away feeling fine and ready to hit the town. Find our best fares on your next flights to the US and beyond, with a fantastic choice of food, drinks, award winning entertainment and onboard WiFi. She then called over a red coat to escort me through the Upperclass wing. For this particular flight there was quite a queue for economy, but premium check in took no more than 10 minutes from queueing to boarding pass. The Upperclass wing actually features an entirely private check-in area, which I did not visit, as its accessed from a private driveway outside. ... Get first dibs on overhead lockers and settle in early. The meal arrived plated just as one might expect on a domestic first class flight in the U.S. Passengers could choose between the London Times, Financial Times and The Guardian. That is a really good tip particularly to Virgin Atlantic is one of the few reliable option left in the Delta SkyMiles program. I was in need of a return flight from Berlin to New York. Virgin Atlantic also offered an afternoon tea service shortly before landing. Boeing 787-9 in Premium Economy which was close to full. WiFi is available in 2 packages £4.99 for 40MB and £14.99 for 150MB. The cabin design is contemporary with dark seat covers and carpets, and the main colouring is from the mood lighting which is well used for this late morning departure. A handbag, rucksack or laptop bag is permitted in addition to the above. Alternatively, you can opt for an Exit row seat from £49, which offers more room in front of you to stretch out in. See the Virgin Atlantic Premium Economy service on the new Airbus A350-1000 aircraft. But it was so un-memorable that, as of sitting down to begin this post, three days after the flight, I can’t remember what I ate. Tea and coffee are served from a cart, and this is nicely enhanced with a large china mug. Overall, it is a positive start for today’s flight to Seattle, and not too dissimilar to a decent regional Business Class flight in Asia or the Middle East. Be advised, he’s actually a platinum member and should be admitted accordingly. American Airlines trials COVID-19 app to make travel safer (and why that’s a good thing), Virgin Atlantic Premium Economy: A Review. Virgin Atlantic Premium Economy: A Review – InsideFlyer – IAM Network Instead, I entered a cabin with great seats, but dingy interior appointments otherwise. Many of the best airlines with services to Europe and Asia are in other alliances. Your email address will not be published. Note: on a later, evening time Premium Economy flight, Virgin did hand out amenity kits with socks, lip balm, toothbrush kits and a pen. After some searching, I found a sub-$1000 round-trip Virgin Atlantic premium economy fare from London Heathrow to Newark. 30 Sep 2014. There is other mainstream programming with a handful of episodes and varied range factual, sport and kids’ options. I requested compensation SkyMiles through both Delta and Virgin Atlantic, but haven’t yet received a response. The headphone jack was worn out and the plug needed to be situated just right for stereo sound. Immigration in Newark is immigration in Newark. The one and only area where Virgin’s premium economy cabin stood out was seat comfort. Before arrival, there is an afternoon tea style service with a trio of finger sandwiches, petit four cakes and a plain scone with jam and real Cornish clotted cream which is a nice taste of home before arriving into Seattle. They weren’t great, and I ended up using my iPhone headphones instead. On the other hand, someone really needs to do something about the baggage situation at Newark. The legroom was adequate. Brown hair and a brown laptop bag.”. I was effortlessly on my way to the Virgin Atlantic Clubhouse. PE ain’t Upper Class, but I find it of excellent value in terms of comparative comfort with Economy and mileage-earning ability. At just over $900, it’s not the absolute cheapest premium economy fare I’ve seen, but it was a good value. Cheese and crackers are also present, and the butter portion is from a high-street brand. Anyhow, we chose the spicier options for our meals in Virgin’s PE – and found all of our meals quite tasty and satisfying! This afternoon transatlantic crossing is just such an occasion. Over 20 years after Virgin introduced its premium economy, the product has a solid lead over competitors in at least one respect: the seat. Let the battle commence! Service presence and energy does decline somewhat as the flight progresses, litter clearance is not as frequent, the second meal tray is slow to be removed, and perhaps most importantly washrooms become quite messy and stocked low with tissues and towels. Having experienced most of the major European airline Premium Economy cabins, Virgin Atlantic sits well alongside the best of them – however, this is with the caveat that this flight was on the airline’s newer Boeing 787-9 aircraft. But internationally this indenturement leaves me constrained. It is a bit flat if one is to be highly critical, but it is pleasing nonetheless to have a proper cotton cover. Featured image by Emily McNutt/The Points Guy. Prices were comparable to Delta’s Gogo inflight service, though I was unable to use my monthly Delta Gogo pass (seriously, is this a joint venture or not). Notify me of follow-up comments by email. I arrived in Europe 9 days earlier via SWISS’ solid business class throne seat. The wing has a dedicated security checkpoint and I was literally the only passenger in line. Newspaper service is a business class feature on many global airlines. Travel + COVID-19: Travel Technology Survey Results, Virgin Atlantic Premium Economy: A Review – InsideFlyer – IAM Network, Virgin Atlantic Premium Economy: A Review - My Blog, Masks in-flight are not the way to go, expert says, A Plane Ticket Urban Myth That Really Should Be Banished Forever…, IHG Rewards Club FINALLY Fixes Their Worst Flaw, KLM seat types in Economy; overview and discounts, Marriott Bonvoy publishes 2021 elite policy, London loses its name as ‘Best connected city’. Virgin Atlantic Airbus A350 Premium seat map (Image courtesy Virgin Atlantic) Bottom line. The bulkhead wall panels are enhanced with a modern geodesic design. Hopefully more modern aircraft will be introduced on this and other routes soon. She phoned the Clubhouse lounge to advise my impending arrival. Mid-flight staff serve mini-ice creams and peppered steak pasties which both have fine flavour. There is the usual tax-free sales brochure for those customers wanting inflight shopping. I’ve flown in the last year both the A340 (BOS-LHR in Upper Class) and the 787 (LHR-DXB r/t in Upper and LAX-LHR r/t in Premium Economy) and can attest the 787 PE is awesome with international 110v outlets. Newspapers shortly follow and individual menus. I arrived in Europe 9 days earlier via SWISS’ solid business class throne seat. If Virgin Atlantic has any such guarantee they weren’t anywhere close to meeting it this evening. There are 2 washrooms at the front of the cabin that are for use by Premium Economy customers, and Virgin also employ curtain dividers between Upper Class and standard Economy, so there is a good sense of exclusivity within the cabin. Virgin has remastered the premium economy experience with its Premium A350 product. Virgin Atlantic was one Delta partner I was dying to try out. However, it is a difficult item to criticise as the overall outlook of the front-line interaction is quite enjoyable and pleasing, and this more than makes up for these minor service failures. A must read article! Impressively, every beverage I received arrived in glassware. I like so much this blog. Meandering through the premium economy section on the way out, thinkin’ that this very much looks like something I wanna try. While the style of food provided is broadly aligned with the back cabin, the hardware on which it is delivered is nicely upgraded, and it is these small touches that one is now seeing more in Premium Economy. The bread served in Air France economy was fresher, the salad more inventive and flavourful, and the pasta was cooked with cheese that I could actually taste. Other little perks included inseat laptop power, which is great for folks like me who like to work on flights, as well as Virgin’s inflight entertainment system that offers hundreds of hours of entertainment options. There’s a seat in Virgin Atlantic’s A350-1000 economy cabin that has more legroom than any seat in premium economy, or even the airlines beautiful new upper class. If do need some extra legroom it's well worth upgrading to Economy Delight (The Premium check in and priority boarding are lovely perks too). Consider that across the tarmac, passengers in United’s Polaris business class were drinking from plastic cups. And it was a very nice liqueur to serve in conjunction with something ending in “economy”. Depending on the length of the flight, if it is overnight, you sometimes get breakfast served in Premium Economy, although I believe that this is the same as in Economy. Personally, as an old school “avgeek”, it was love at first sight for the four-engine Airbus A340 (of which three were flown on that trip, two on Virgin Atlantic and one on South African Airways), so while, yes, the 787 was much newer and had a far better seatback entertainment system than the old, clunky, difficult to use one on the aged A340s, I’d have no problem flying the older A340s as long as they’re still flying. That’s all. InsideFlyer was created by travelers, for travelers. Each seat also had an adjustable, inflatable lumbar support and a rather large footrest. Yep, In every airplane cabin, there are always going to be seats and rows which are far more desirable than others, and if you are clever enough to get in and pick one early, you’ll have a better flying experience. Much of the view was then gobbled up by two of the A340’s four big engines. He is wearing a blue coat, black jeans and boots and should arrive in about 5 to 10 minutes. 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